Refund Policy

Last Updated: January 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through the website ppxlenience.info. The purpose of this policy is to ensure transparency and fairness in our refund practices while providing maximum legal protection for ppxlenience.info in accordance with applicable laws and regulations in Slovakia.

Scope and Applicability

This Refund Policy applies to all purchases made by users on the ppxlenience.info website. By making a purchase, you agree to be bound by the terms of this policy. This policy is applicable to all users, including consumers and businesses, who engage in transactions on our platform.

Definitions

  • Refund: A return of funds to the original payment method used for the purchase.
  • Product: Any item or service offered for sale on the ppxlenience.info website.
  • User: Any individual or entity that accesses or uses the ppxlenience.info website.

Main Policy Content

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • The product is defective or damaged upon arrival.
  • The product does not match the description provided on the website.
  • The product was not delivered within the specified timeframe.

To be eligible for a refund, users must submit a refund request within 14 days of receiving the product. Requests made after this period will not be considered.

2. Refund Process

To initiate a refund, users must:

  1. Contact ppxlenience.info via email at [email protected] or by phone at +4219059405907.
  2. Provide proof of purchase, including order number and details of the issue.
  3. Return the product in its original packaging, if applicable.

Upon receipt of the refund request, ppxlenience.info will review the request and notify the user of the approval or rejection of the refund within 7 business days.

3. Refund Amount

If approved, the refund will cover the purchase price of the product, excluding any shipping and handling fees. Refunds will be processed to the original payment method used at the time of purchase.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when submitting a refund request.
  • Return products in accordance with the guidelines set forth in this policy.

Limitations and Disclaimers

ppxlenience.info reserves the right to refuse a refund if:

  • The product has been used or altered in any way.
  • The refund request is made outside the stipulated time frame.
  • The product was purchased during a promotional sale or clearance event, where all sales are final.

In no event shall ppxlenience.info be liable for any indirect, incidental, or consequential damages arising from the sale of products or the refund process.

Data Protection/Security

All personal data provided by users during the refund process will be handled in accordance with our Privacy Policy. We are committed to protecting your data and ensuring its confidentiality.

Changes to Policy

ppxlenience.info reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the ppxlenience.info website. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: ppxlenience.info
Phone: +4219059405907
Email: [email protected]
Address: Aqua City Tower, Karadžičova 2, Floor 10, Office 15, Bratislava, 821 08, Slovakia.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Slovakia. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts of Slovakia.